User Support Analyst - located in Neepawa, MB
Posted on: September 16, 2022
User Support Analyst
Are you looking to grow your professional career in a rural community? Do you want to work for an innovative company that will invest in your potential? Welcome to HyLife; Canada’s leading pork producer. HyLife creates limitless opportunities for passionate professionals in a global business setting. Our growing company is searching for top talent to join our team in the role of User Support Analyst located in the community of Neepawa, Manitoba.
Your days will include:
• Provide technical support to all HyLife staff for end-user related technology, including technical advice and assistance
• Maintain a high level of customer service satisfaction, providing staff with regular updates on the progress of their requests or support issues with special consideration towards our executive team
• Onsite support as needed at HyLife facilities including barns, feed mills, distribution centers, and offices
• Record, update, and track support tickets in the specific online tool
• Setup and configure equipment for employees, contractors, or consultants including desktops, laptops, mobile devices (scanners, smartphones, tablets), VOIP and collaboration, and printing
• Diagnose, and troubleshoot hardware, software, and network problems
• User account creation, adds/changes, and access provisioning
• Maintain Endpoint Security compliance, including anti-virus, OS, and Third-Party application updates, responding to and remediating vulnerability detections and alerts
• Under the guidance of IT Management, manage projects including milestone and timeline deliverables, stakeholder, and management updates
• Participate and contribute to regular IT operational reviews to maintain and improve service levels and KPIs
• Contribute to operational best practices and standard process development
To succeed in this role you possess:
• Experience in related IT capacity is an asset
• Experience with Windows 10, Office 365 and/or Microsoft email, and Active Directory
• Experience with update and patch management tools is an asset
• Experience with Microsoft Intune or other MDM solutions is an asset
• Knowledge of Windows Server, Citrix, and virtualization technology is an asset
• Microsoft, Citrix, and Cisco certification an asset
If you thrive on new experiences and want to be a part of a team with international reach, apply today at http://hylife.com/current-opportunities/
Your career grows now!
HyLife has an accommodation process for employees and candidates with disabilities. If you require a specific accommodation during your interview or potential employment because of a disability, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.. An HR representative will be in touch with you as soon as possible. Reasonable accommodations will be determined based on bona fide occupational work requirements and on a case-by-case basis. Our accommodation policy can be forwarded upon request.
For more information about Neepawa: https://www.neepawa.ca/